Self check-in and getting your door code
Your 4-digit door code unlocks 24 hours before arrival under Trip → Check-in. If the keypad rejects it, tap Resend code — a fresh one arrives by text within a minute.
Read full answerHelp centrebooking supportindexed 2026
Search the catalog and watch the answer surface — every card is a filed index entry, indexed by drawer, audience, and family. Most travellers and hosts find their answer here in under a minute.
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Your 4-digit door code unlocks 24 hours before arrival under Trip → Check-in. If the keypad rejects it, tap Resend code — a fresh one arrives by text within a minute.
Read full answerOpen the trip, choose Cancel booking, and the refund amount for your host's policy shows before you confirm. Flexible and Moderate refunds settle to your card in 3–5 business days.
Read full answerGo to Trip → Change dates to send the host a request; most reply within an hour. Any price difference is shown up front, and the original reservation holds until they accept.
Read full answerPayouts release about 24 hours after guest check-in to the method set in Account → Payments. First payouts can take up to 15 days while your account is verified.
Read full answerUnder Listing → Availability, import an iCal link from any other platform; Almanac re-syncs every two hours and blocks conflicting nights automatically.
Read full answerBoth reviews publish at once after both sides submit, or automatically 14 days after checkout. You can post a public response from Reviews → Respond at any time.
Read full answerEvery completed trip has a downloadable PDF receipt and VAT invoice under Account → Payment history → View details. Add a company name and tax ID there before you download.
Read full answerWe charge in the listing's currency; your bank applies its own conversion rate, so the card total can vary slightly. Set a display currency in Account → Preferences to see quotes in yours.
Read full answerA pre-authorisation hold drops off in 5–7 days on its own. For a charge you don't recognise, open Account → Payment history → Report a problem and we'll trace it within one business day.
Read full answerReference desk · most-pulled cards
4 filed · answered before you ask
Most hosts respond within an hour, and our response-time badge on each listing shows their median. If 24 hours pass with no reply, Almanac support steps in on your behalf.
Card details are tokenised by our PCI-DSS Level 1 processor and never touch our servers. You can remove a saved card anytime from Account → Payments.
The refund you'll receive always depends on the host's policy, shown before you confirm any cancellation. Extenuating-circumstances claims are reviewed separately by our team.
Yes — add your company name and tax ID under Account → Payment history, then download a VAT invoice for any completed trip as a PDF.
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A quick yes or no keeps the most useful answers on top, and only pulls in a person if you still need one. We won't queue you for a question the catalog already answered.